Retail Advisor

Do you have a passion for gadgets and customer satisfaction? Join our Retail Team within our Commercial department as a Retail Advisor and see your efforts rewarded with above-market commission rates.

As a key point of contact for our customers, you’ll provide product support across all four of GO’s platforms, devices, and CPE, while also assisting with the day-to-day responsibilities of our retail outlets. In addition to our core products, our Retail Team also supports customers interested in home contents insurance and PV panels, giving you even more opportunities to guide customers toward solutions that best fit their needs.

Our Retail team values a customer-centric approach and is committed to offering the best possible support. A calm, friendly approach and a strong team-player attitude are essential and will help you thrive in this role.

• Possess a School Leaving Certificate or 1 year of experience in a similar role; 
• Good level of computer literacy in the use of standard office automation tools; 
• Have a strong command of verbal and written communication in the English language; 
• Excellent communication and interpersonal skills and be able to respond to customer queries, win customer’s confidence and conduct sales; 
• Strong customer-centric approach to service delivery; 
• Sharp problem-solving skills; 
• Strong team orientation; 
• Ability to work with minimal supervision; 
• Be enthusiastic, committed and possess a good work ethic; 
• Have good organisational skills; 
• Be customer-centric and eager to learn about new products and technologies; 
• Have a pleasant, friendly, outgoing personality; 
• Have a smart and neat appearance; 
• Be willing to work on a roster basis to accommodate outlet opening hours, including weekends and public holidays; 
• Be willing to work in different outlets of the Company/Business partners on a roster basis, which might include shift. 

• Have a strong command of verbal and written communication in Maltese; 
• Hold an MQF Level 2 certificate or higher; 
• Possess a valid driving licence and have their own transport. 

• →Offer second-level support on all GO platforms, devices, and CPE to consumer and business customers. 
• →Handle day-to-day sales enquiries and actively promote and sell GO’s products and services to achieve and exceed sales targets. 
• →Manage client accounts using POS, billing, and customer care systems, including handling cash, cheques, and account reconciliation. 
• →Maintain accurate records of customer information, provisioning and de-provisioning of services, and entries in POS and cash systems. 
• →Provide technical assistance and customer support both in-store and over the phone. 
• →Ensure timely resolution of customer queries and complaints in line with company service levels. 
• →Coordinate with the Service Centre back office to handle devices and matters related to the retail channel, ensuring customer satisfaction. 
• →Prepare reports on faulty/returned devices and actions taken. 
• →Participate in trade fairs, exhibitions, and promotional events, representing GO and demonstrating products and services. 
• →Contribute to an exceptional in-store customer experience in line with GO’s mission and policies, undertaking training as required. 

• Excellent commission reward scheme;
• No more bills! Free UNLIMITED GO services for your home and mobile;
• Four weeks paid Family Nurturing Leave for all second parents; 
• Private Hospital Health Insurance, to protect you from unexpected, high medical costs; 
• A budget to spend on your own personal and/or professional development; 
• Mental wellbeing support in partnership with Richmond Foundation 
• A budget dedicated to your children’s summer school costs;