Service Advisor - RideNow Boulder

Location: Boulder City, NV | Department: Service | Employment Type: Full-Time

Founded in 1983, RideNow Powersports has grown into the nation’s premier destination for powersports enthusiasts. Representing iconic brands like Honda, Yamaha, Polaris, and Can-Am across dozens of nationwide dealerships, we live and breathe high-energy adrenaline. From motorcycles, ATVs, and side-by-sides to personal watercraft, premium gear, and top-tier service, we deliver the ultimate freedom on wheels and water.

Are you ready to turn your passion into a high-octane career? RideNow Powersports Boulder is looking for an enthusiastic, customer-focused Service Advisor to join our fast-paced team. In this role, you’ll be at the heart of our service operations—serving as the primary point of contact for riders, accurately diagnosing customer needs, managing repair orders, and keeping our service department running seamlessly.

• Customer Concierge: Warmly greet customers as the first point of contact and guide them through the entire service experience.

• Appointment & Order Management: Schedule service appointments for repairs, maintenance, and recalls; generate clear, accurate service repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.

• Service Education & Estimates: Educate customers on required or recommended maintenance, provide clear cost estimates, and promote current promotions or additional service offerings.

• Operational Communication: Keep customers updated on vehicle status, notify the Service Manager and customers of any additional recommended work or delays in a timely manner.

• Workflow & Delivery: Monitor repair progress to ensure timely, high-quality completion; review completed work with customers upon pickup to ensure complete satisfaction.

• Collaborate Across Departments: Partner with technicians, parts counter staff, and management to keep service operations moving without a hitch.

• • Motorcycle Endorsement on valid driver’s license.

  • Prior experience with powersports dealer management software (DMS).

At RideNow, we’re powered by people. Our team of over 2,000 passionate crew members drives our success nationwide. Whether you’re an active rider or fueled by professional growth, working at RideNow means joining a high-energy, supportive environment where customer service and dedication to the ride come first.

RideNow Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other status protected by applicable laws.

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