Member Services Representative (Evening Shift)
Finance & AccountingOtherMember Services RepresentativePersonal Banker
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Quick Summary
Key Responsibilities
Maintain good public relations with members and always represent the best interests of the YMCA. Provide excellent service to members, guests, and program participants in the branch and on the phone,
Requirements Summary
Part-Time, Up to 25 hours per week, Evenings, Weekend availability preferred Location: Pearl Street Family YMCA, Tacoma, WA As a Member Services Representative,
Technical Tools
Finance & AccountingOtherMember Services RepresentativePersonal Banker
Requirements
~1 min read- Minimum of two years of customer service, sales, or related experience (preferred).
- Strong customer service skills with the ability to deliver a positive and welcoming experience.
- Excellent written and verbal communication skills.
- Proficiency with computers and standard office equipment.
- Proactive work style with the ability to take initiative and follow tasks through to completion.
- Positive attitude and experience working with individuals from diverse backgrounds.
- Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).
- Committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
- Able and willing to complete online Child Abuse Prevention training on first day, and other online and in-person training as required.
Responsibilities
~1 min read- →Maintain good public relations with members and always represent the best interests of the YMCA.
- →Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
- →Greet and assist all members, potential members and staff in a courteous, professional and friendly manner.
- →Assisting with basic membership transactions.
- →Respond to members' needs. Contact appropriate personnel when necessary and notify supervisor of unusual situations. Handle complaints in a courteous manner.
What We Offer
~1 min read✓A Personal YMCA membership and YMCA360 virtual streaming membership
✓Flexible scheduling around school and extracurricular activities Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
✓Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
✓Professional training, education, and certification opportunities
✓20% discount on YMCA programs, childcare services and merchandise
✓HealthiestYou: by Teladoc (24/7 virtual general medical care access for non-emergency conditions)
✓Willamette Dental Plan
✓VSP Vision Plan
Location & Eligibility
Where is the job
Pearl Street - Tacoma, United States
On-site at the office
Who can apply
US
About this job
- Pay per year
- ≈ $36,421–$43,056 a year
- 17% below the $47,798 median for Personal Banker jobs on Jobera (1,152 salaries).
- Who can apply
- United States
- Posted
- 45 days ago
Listing Details
- First seen
- September 25, 2026
- Last seen
- November 10, 2026
Posting Health
- Days active
- 45
- Repost count
- 0
- Trust Level
- 30%
- Scored at
- November 10, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
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