Customer Support Specialist (L1)

Registration of all client requests in the task management service

Ask customers targeted questions to quickly understand the root of the problem

Provide prompt and accurate feedback to clients

Properly escalate unresolved issues to appropriate internal teams

Providing advice to clients on using the software

Prioritize and manage several open issues at one time

Receiving and resolving requests via email

Acting as the first line of support for all external delivery integrations

Creating new instructions in the knowledge base

Maintain jovial relationships with clients

Proficient in written and verbal communication in English and Russian

Basic computer and printer skills

Introduction to local and global computer networks

Hands-on experience with Windows/Mac OS environments

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot basic technical issues

Experienced in using CRM systems, clear understanding of the workflows

Familiarity with Iiko or Syrve platform is mandatoy