Collection Agent

· Collecting Balances

· Negotiating payment plans

· Collecting payments via credit card or direct debit via phone.

· Logging every contact attempt and the outcome of the contact.

· Updating system when debts are satisfied.

· Review all applicable rules and practice standards to ensure compliance.

Education:

· High school diploma or GED required.

Qualifications:

· Bilingual (English and Spanish) is preferred but not required.

· 1 year of sales, customer service or telemarketing experience is preferred but not required.

· Previous debt collection experience is preferred but not required.