Customer Service Representative

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

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  Take inbound leads via corporate phone system.

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  Gather basic customer information and identify customer needs.

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  Assist Licensed Loan Officers in obtaining leads by coordinating communication and transferring identified customer via corporate phone system.

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  Utilize corporate training methods and tactics in converting potential prospects to CCM customers.

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  Schedule initial appointments as well as maintaining database to ensure customer service expectations are met.

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  Appropriately classify and distinguish each lead contacted.

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  Manage high volume of incoming phone calls.

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  Apply training to live interactions with CCM clients both internally and externally.

• High School diploma or equivalent.

• 1 year of experience as a telemarketer or similar sales/customer service role.

• Microsoft Office Suite (i.e. Word, Excel, PowerPoint and Outlook)

• Excellent communication and customer service skills.

• Excellent prioritization and time management skills.