24mo ago

EMEA Customer Care Supervisor

mid

Customer SupportOtherCustomer Service RepresentativeCustomer Care Supervisor

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Quick Summary

Key Responsibilities

Build, develop and retain a high-performing team through structured recruitment, ongoing coaching and meaningful performance conversations.

Requirements Summary

Bachelor’s degree in Business Administration or related discipline is required 2+years of related experience, with proven track record of achievements,

Technical Tools

Customer SupportOtherCustomer Service RepresentativeCustomer Care Supervisor

Responsibilities

~1 min read

→Build, develop and retain a high-performing team through structured recruitment, ongoing coaching and meaningful performance conversations.
→Manage schedules and day-to-day activity of team members
→Interface with customers and resolve problems
→Monitor upon productivity, quality metrics and dashboard reports
→Contribute ideas for process improvement and efficiencies to increase productivity and quality
→Build and maintain a high level of department integrity at the corporate and customer level
→Ensure established company policy and procedures are followed
→Review and revise department procedures as needed
→Communicate all changes on policy and procedures to team members
→Create and communicate administrative and procedural decisions to Customer Care team
→Develop, plan, and implement short- and long-range goals for direct reports
→Manage performance and employee engagement through monthly meetings
→Lead the team in order processing, to maximize sales and revenue from quote to cash.
→Support direct and indirect sales channels.
→Provide input and assist in distribution readiness with cross-functional groups to move forward business directives.

Requirements

~1 min read

Bachelor’s degree in Business Administration or related discipline is required
2+years of related experience, with proven track record of achievements, working in similar markets and companies
Experience working in a medical device, pharmaceutical or a capital equipment organization is preferred
Expert level knowledge with Customer Care or Customer Service roles including daily interface to the customer
Experience managing team performance through training, coaching, and process improvement
Experience working cross functionally in a global organization
Experience working with ERP and CRM systems preferred.
Experience working for a U.S. based manufacturing company strongly preferred
Advanced knowledge of Microsoft Office and Windows Operating Systems
Fluency in English with excellent verbal and written skills Is required; other European languages preferred