Customer Service Representative

Job Title: Customer Service Representative
Location: Alpharetta, GA 30005
Position Type: Contracted - Oct 28, 2026---Oct 27, 2027
Job Type: 100% On-site
Shift: First – 08:30 AM to 05:30 PM EST
Pay Rate: $28/-hr on W2.
Job ID: 178561

Description:
•    The Customer Service Representative II role is responsible for providing effective, timely, and courteous service to internal and external customers by managing incoming inquiries, processing orders, and resolving issues with a focus on accuracy and customer satisfaction. 
•    This role builds-on foundational skills to support more complex tasks, operates with greater independence, and ensures compliance with regulatory and company policies. 
•    This CSR II collaborates with cross-functional teams to deliver a seamless customers experience and serves as a key liaison between the organization and its customers.

Responsibilities:
•    Will follow and enforce HIPAA, SOX, and all Quality Regulatory requirements that may apply within their daily activities, as defined by company policy/procedures. 
•    Answer questions for customers, Suppliers, and inter company calls into Customer Service with an average of 30 calls per day. Logs “Issues”, “Complaints”, and “Incidents” into Salesforce. 
•    Keep accurate records of customer interactions and transactions taken in the ERP. 
•    Responsible for customer follow-ups to promote positive customer relations with all customers, suppliers, and team. 
•    Communicate order status to customers as needed. 
•    Provide communication with other departments as needed for all issues and/or complaints.
•    Respond to customer inquiries via online live Chat. Complete manual order entry as assigned by supervisor. Ensures customer order confidentiality Assist with and complete special projects 

Qualifications: 
•    Required A min 2 years of related experience. High School diploma or equivalent 
•    Preferred Experience with desktop operating systems including Windows 11 Intermediate computer skills. 
•    Type minimum of 40 words per minute with minimal errors Excellent communication and cognitive skills, verbal and written Microsoft Office skills to include Excel and Word 
•    Ability to effectively communicate information over the phone 
•    Experience in a call centre environment Critical analytical thinking skills Technical mind-set Attention to detail.

About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.