~21d ago

Customer Service Agent

Customer Support SpecialistCustomer

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Quick Summary

Requirements Summary

remote work with in-person trainings and reviews. Must live in Indiana. Be part of a rapidly growing company. Opportunities for growth within a fast-paced startup environ

Technical Tools

Customer Support SpecialistCustomer

Fragile is a hyper-growth startup redefining the way people access consumer hardware through seamless rentals. Our platform makes premium technology—such as home robotics, smart home devices, wearable technology, gaming PCs, and more—accessible and affordable with flat monthly rates and no long-term commitments.

Responsibilities

~1 min read

→Respond promptly and professionally to customer inquiries via phone, email, and SMS.
→Manage active customer cases, ensuring all follow-ups and resolutions are completed accurately and on time.
→Use internal systems to document customer interactions, feedback, and issue resolutions.
→Collaborate with logistics, billing, and technical teams to resolve order, payment, or product issues.
→Process returns, swaps, and account adjustments according to company policy.
→Provide clear, empathetic communication while maintaining brand voice and professionalism.
→Identify recurring customer issues and report patterns or feedback to management.
→Maintain a strong understanding of company products, subscription tiers, and policies to effectively support customers.
→Contribute to a positive team environment and support continuous process improvement.

Requirements

~1 min read

Clear and professional communication skills (written and verbal).
Comfortable making phone calls, sending emails, and managing SMS conversations.
Reliable, organized, and detail-oriented.
Experience in customer service, retention, or subscription-based support preferred.