Truck Line Representative

1. →Act as a communication liaison, answering incoming phone calls from drivers to support delivery teams in the home.
2. →Resolve all delivery issues called into the truck line while the team remains on site.
3. →Monitor stop times and route progress to ensure timely deliveries.
4. →Demonstrate effective decision-making ability, making routing and delivery decisions
5. →Reconciling of completed deliveries/exchanges/returns daily.
6. →Notate issues and resolutions in DispatchTrack for clear communication across departments
7. →Assist drivers with additional stop time needed or route delays during out of service moments.
8. →Review & respond to additional requests entered through the systems for accommodations by reviewing routes and capacity.
9. →Other tasks assigned by team leadership.

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Outstanding customer service skills.
• Ability to multi-task in a fast paced working environment.
• Knowledge of GERS, Loft, WMS, Storis and Salesforce systems preferred.

• Ability to sit, and reach at shoulder height regularly.
• Ability to communicate effectively with customers and co-workers using telephone.
• Ability to use vision to read documents and computer screen.
• Ability to use hands to type information into computer.

Schedule may vary dependent upon need.