2mo ago

Customer Service Representative

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Monitor, update, follow up, and process all exchange agreements and materials by working closely with multiple departments. Input and confirm data such as process, part numbers, traceability,

Requirements Summary

Only U.S. Citizens or Permanent Residents will be considered for this position.Responsibilities: Monitor, update, follow up,

Technical Tools

Customer Support SpecialistCustomer

GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries, with a continuously expanding presence in new countries worldwide. We serve over 2,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers. GA Telesis Ecosystem™ is a vast global network spanning 54 locations in 30 countries on six continents. At GA Telesis, our core business is integrated aviation solutions, and our mission is customer success.

At our Component Repair facility in Miami, Florida, we are seeking an ambitious and self-motivated Customer Service Representative who will report to the Customer Service Supervisor and focus mainly on customer service support, handling customer inquiries, providing status to customers, and liaising with other departments to close orders in a timely manner. The ideal candidate should thrive in a fast-paced environment, be detail-oriented, have exceptional communication, and analytical skills, as well as be a strong goal-oriented team player.

*This role is an onsite function*

**Important Notice:
Eligibility Requirement: Only U.S. Citizens or Permanent Residents will be considered for this position.

Responsibilities:

Monitor, update, follow up, and process all exchange agreements and materials by working closely with multiple departments.
Input and confirm data such as process, part numbers, traceability, condition, and delivery for each part.
Ensure component exchange agreements are provided and compliance is verified before the transaction is completed.
Ensure timely communication and feedback on daily transactions.
Monitor and follow up on customer status reports.
Day-to-day internal customer support as needed.

Qualifications: