Collection Supervisor

ProCollect's Collection Supervisors are self starting salaried collectors who have a strong desire to earn additional money. We provide a competitive salary and benefits package that includes medical, dental and vision coverage. We are actively seeking individuals who are energetic team players with a firm manner of communication and a positive mental attitude. If this describes you, this is the opportunity you should pursue!

As a Collection Supervisor with ProCollect, you will carefully adhere to policies, procedures, and laws related to consumer collections.

• →Working past due accounts via phone
• →Handling escalated calls
• →Maintaining accurate collection notes on past due accounts
• →Providing general supervision and training of a collection floor
• →Operating a collections database in a Windows-based operating system
• →Communicating professionally with consumers and team members
• →Coordinating supervisor duties
• →Evaluating and monitoring employees performance
• →Assisting with interviews
• →Implementing company policies and procedures
• →All other duties as assigned

As a Collections Supervisor with ProCollect, you must possess excellent negotiation, telephone communication skills, and an inner drive to succeed.

• Ability to thrive in a fast-paced quota-driven work environment
• Available to work a rotating shift for collection floor coverage
• Collection floor hours are as follows:
• Monday - Thursday: 8:00am - 8:00pm
• Friday: 8:00am - 6:00pm
• Saturday: 8:00am - 3:00pm
• Strong verbal and written communication skills to include phone etiquette in a professional collection environment
• Goal oriented
• Must meet daily, weekly, and monthly goals
• Must be punctual and dependable

• Debt Collections: 3 years Minimum of verifiable Collections experience.

• High school or equivalent