~1mo ago

Pharmaceutical Customer Support Specialist

Customer Support SpecialistCustomer

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Quick Summary

Overview

Morris & Dickson Co. is a leading pharmaceutical distribution company serving independent pharmacies with dedication, integrity, and a customer-first approach. With over 180 years of experience,

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Customer Support SpecialistCustomer

Morris & Dickson Co. is a leading pharmaceutical distribution company serving independent pharmacies with dedication, integrity, and a customer-first approach. With over 180 years of experience, we're known for our commitment to service, reliability, and innovation. We foster a supportive, dynamic workplace where employees are encouraged to thrive professionally and personally. Joining Morris & Dickson means joining a team dedicated to making a difference in healthcare.

The Pharmaceutical Customer Support Specialist serves as a primary point of contact for pharmacies, hospitals, and healthcare customers doing business with Morris & Dickson. This role combines customer service, technical troubleshooting, and pharmaceutical operations knowledge to support customers using M&D's ordering channels, web-based platforms, and account services.

This is a full-time role reporting to the Customer Experience Manager. The standard schedule is Monday–Friday, 8:00am–5:00pm

Responsibilities

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→Provide technical and customer support via phone, email, and ticketing systems (e.g., Freshdesk, Zendesk)
→Assist customers with web-based ordering systems and troubleshoot issues efficiently
→Support online order portals and EDI platforms, including basic EDI transaction troubleshooting
→Collaborate with Sales, distribution centers, and internal partners to resolve order-related issues
→Investigate customer concerns and implement solutions to improve the overall experience
→Ensure accurate documentation and compliance with DEA guidelines, safety protocols, and quality standards
→Follow up with customers to provide updates and confirm issue resolution
→Participate in ongoing training to expand knowledge of systems, tools, and products

You provide timely, accurate, and professional support to customers
You resolve issues efficiently while maintaining strong attention to detail
You collaborate effectively with teammates and cross-functional partners
You adapt quickly to new systems, processes, and priorities
You consistently represent M&D’s values through your work and customer interactions and embody M&D’s values in how you show up and support the team

2+ years of college education or relevant training in a related field
Current and/or previous customer support, technical support, or customer success experience
Experience working in a pharmacy, hospital, healthcare, or pharmaceutical distribution environmed and/or Certified Pharmacy Technician (CPhT) designation is a preferred qualification
Familiarity with pharmaceutical ordering, inventory management, purchasing workflows, web ordering systems, and/or EDI transactions
Proficiency with Windows operating systems and Microsoft Office (Word, Excel, Outlook, Teams) Advanced skills
Familiarity with CRM and ticketing systems such as Freshdesk or Zendesk is preferred

Strong verbal and written communication skills
Customer-focused mindset with solid problem-solving abilities
Organized, dependable, and comfortable managing multiple priorities
Ability to work well in a collaborative, team-oriented environment
Interest in learning technical systems and growing within customer support or operations

What We Offer

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At M&D, you’ll be part of a mission that matters. We take pride in our history, but we’re building for the future and that means investing in people who care about doing meaningful work with a strong, stable company. You’ll find growth opportunities, teammates who have your back, and leaders who support your development. When you bring your best, we make a bigger difference, together.