EDI Analyst I

As an EDI Analyst I, you will help power the customer-facing data exchanges that connect Morris & Dickson with retail pharmacies, hospitals, and other healthcare customers.

• →Configure and maintain customer EDI connections and data exchange processes

• →Support integrations for retail pharmacy, hospital, and other healthcare customers

• →Monitor EDI transactions and data transfers, investigate failures or exceptions, perform root-cause analysis, and drive issues through resolution.

• →Gather and translate technical requirements from customers and internal business partners

• →Partner with customers, Sales, Customer Service, and IT teams to resolve support needs and improve EDI-related processes

• →Create and maintain clear documentation for customer configurations, support procedures, and workflows

• →Support testing and validation for new customer implementations and system enhancements

• →Identify opportunities to improve efficiency, reliability, and the overall customer experience

• At least one year of experience in IT support, business systems, technical support, application support, data analysis, or a related field

• Strong troubleshooting, analytical thinking, and problem-solving skills

• Ability to learn new systems, applications, and technologies quickly

• Confidence working directly with customers and business stakeholders

• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly

• Strong organizational skills, attention to detail, and follow-through

• Experience working with software applications, business systems, or data-driven environments

• Proficiency with Microsoft Office and the ability to use AI tools such as ChatGPT, Microsoft Copilot, or similar technologies to improve productivity and problem-solving

• Ability to work independently while collaborating effectively across teams

• Hands-on exposure to EDI transactions, integrations, or data exchange processes

• Exposure to SQL, databases, reporting tools, or data analytics

• Experience supporting software applications or business systems

• Familiarity with XML, flat files, APIs, or other data formats

• Experience with ticketing or issue-tracking systems