IT Support Technician 1

Morris & Dickson is seeking a motivated IT Support Technician for its new state-of-the-art Distribution Center in Olive Branch, Mississippi. In this on-site role, you'll provide technical support for hardware, software, networking, and end-user systems while helping maintain a secure and reliable technology environment. This is a unique opportunity to join a newly established facility backed by the stability of a 180-year-old industry leader, allowing you to play an active role in building processes, supporting growth, and growing your own career alongside the company's continued expansion.

·       Provide first-level technical support for hardware, software, and peripheral issues.

·       Troubleshoot Windows PC performance, connectivity, and configuration problems.

·       Assist with workstation setup, imaging, deployment, and maintenance.

·       Support users with Office 365 applications, email, Teams, and collaboration tools.

·       Escalate complex issues to Tier 2/3 support as necessary while maintaining ownership of the ticket lifecycle.

·       Document issues, resolutions, and processes in the ticketing system.

·       Perform basic troubleshooting on network connectivity (wired and wireless).

·       Support mobile devices, printers, and common enterprise applications.

·       Maintain high customer service standards in all interactions with end users.

·       Assist with hardware inventory, equipment moves, and asset tracking.

·       Employees receive timely, friendly, and reliable support that keeps them productive and confident in their technology.

·       Issues are resolved efficiently or escalated appropriately, with clear ownership from intake through resolution.

·       You embody M&D’s values in how you show up and support the team

·       1–2 years of technical support, help desk, or desktop support experience.

·       Strong understanding of Windows 10/11 operating systems.

·       Basic knowledge of networking concepts (DNS, DHCP, IP addressing).

·       Familiarity with hardware components and PC troubleshooting techniques.

·       Excellent communication and customer service skills.

·       Ability to lift and move equipment (up to 40 lbs) as needed.

·       Strong problem-solving mindset and attention to detail.

·       Ability to work independently and as part of a collaborative IT team.

·       Eagerness to learn new technologies and processes.

·       Positive attitude with a customer-first approach.