GSOC Operator

We are seeking a highly motivated and detail-oriented GSOC Operator to join our team in Houston, TX. This role requires an individual who can effectively manage multiple tasks in a fast-paced Global Security Operations Center (GSOC) environment while maintaining a high level of accuracy and professionalism.

The ideal candidate is computer-savvy, experienced in security operations, and capable of communicating clearly via phone and radio while monitoring and reporting security-related activities.

• →Monitor security systems, including CCTV cameras and alarm systems, in real time
• →Identify, assess, and respond to security incidents and escalate as necessary
• →Communicate clearly and effectively via phone and radio with internal teams and external partners
• →Document and report incidents with accuracy and attention to detail
• →Maintain situational awareness across multiple systems simultaneously
• →Follow established protocols, procedures, and emergency response guidelines
• →Provide timely updates and reports to supervisors and stakeholders
• →Support overall GSOC operations with a high level of professionalism and urgency

• Experience:
  • Minimum 4+ years of experience in Security, Law Enforcement, or Corrections (preferred)
• Technical Skills: 
  • Strong computer proficiency and ability to learn new systems quickly
  • Experience using surveillance cameras and monitoring software preferred
• Core Competencies: 
  • Ability to multitask and perform under pressure in a high-expectation environment
  • Strong written and verbal communication skills
  • Ability to speak on the phone and radio while accurately documenting information
  • Critical thinking and decision-making abilities
  • High level of attention to detail and situational awareness

• Military experience (eligible for higher starting pay)
• Prior GSOC or security operations center experience
• Experience with incident reporting systems and dispatch tools

• Fast-paced GSOC setting requiring constant monitoring and communication
• High-performance expectations with multiple simultaneous responsibilities
• Collaborative team environment focused on safety and security