Technical Account Manager

Supper is an AI-native data platform that makes your company’s information as easy to use as a conversation.

Business teams at most high-growth companies are held back by data request backlogs, overwhelmed by dashboards, or relying on outdated reports.

Supper is hiring a first Technical Account Manager to join our Customer Success team. In this role, you will interact daily with high-growth customers, leveraging AI to help them unlock business insights from their data.

• →Plan and support customer onboardings to the Supper platform managing both external and internal stakeholders.
• →Engage regularly with customers to assess their business goals and help them unlock insights from Supper to achieve those goals through weekly/monthly adoption meetings and quarterly business reviews.
• →Continuously educate and expand engagements with customers, fostering internal Supper advocates within their organizations to increase platform usage by new teams.
• →Collaborate daily with Product, Engineering, and GTM teams as the internal voice of the customer.
• →Work directly with the co-founders and other company leaders to advocate for product and GTM direction.
• →Qualifications
• →3+years of account management experience with customer-facing or GM roles in the tech space (or commensurate experience).
• →Highly organized with strong project management skills and ability to prioritize customer interactions .Analytical mindset with excellent communication and collaboration skills.
• →Experience or deep interest in early stage technology companies – Supper is a startup!
• →Expertise with business intelligence and/or company analytics preferred.
• →Direct experience with SQL and other database tools is an added bonus.
• →Strong interest in working at an early stage startup; motivated, low ego and intellectually curious
• →Ability to work from the NYC office several days a week.