Customer Service Specialist with French (m/f/d)

• Education: Bachelor’s degree, with 2 -3 years of customer service is required, relevant experience will be desirable.
• Experience: International trade / logistics major or related experiences will be desirable
• Good interpersonal and communication skills.
• Ability to work successfully in a team environment.
• Good customer service, analytical and problem-solving skills.
• Knowledge of SAP and Microsoft Office applications – nice to have, but not mandatory – we will teach you everything you need to know
• Self-motivated and demonstrates initiative and result oriented.
• Must be able to communicate in French C1 & English C1 (Verbal and Written)

• Take ownership of customers’ issues and resolutions
• Monitor daily operations and incoming matters.
• Manage inbound and outbound customer phone calls (20% of your time), perform back-office /email tasks 80% of your time.
• Check material validity and price effectiveness in SAP.
• Arrange valid orders to initiate product shipment.
• Ensure supply chain processes meet customer requirements.
• Take ownership of internal and external customer requirements.
• Manage orders to ensure complete and on time delivery
• Manage returned and defective products to Logistic Centers and provide credits to customers
• Ensures highest level of customer satisfaction (internal and external)

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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