Nurse Assistant/Patient Experience - Acute Care Elderly

Department: 7 W Acute Care Elderly
Daily Work Times: 7:00am - 7:30pm
Shift: Days
Scheduled Bi-Weekly Hours: 72

Benefits: 
•    403(b) 
•    Dental insurance 
•    Health insurance 
•    Paid time off 
•    Vision insurance 

Position Summary: 
Under the direct supervision of a Nurse, contributes to the delivery of patient-centered care through: Performance of selected day-to-day patient care activities.  Maintenance of an environment that is functionally and aesthetically conducive to patient well-being.  Demonstrates unit/area-designated competencies.  Interacts with patients considering their developmental, age-specific, and cultural spiritual preferences. 

Responsibilities:

• Performs specific patient care interventions as delegated by the RN in effort to identify/attain treatment goals.
• Delivers compassionate support, attention, and assistance to patients and families.
• Provides physical support for patients with daily activities and personal hygiene, including bathing, showering, feeding, dressing, getting out of bed, using the toilet, walking, standing or exercising. 
• Ensures compliance with all health care regulations, including HIPAA and OSHA.
• Maintains safe and clean working environment and protects patients and employees by adhering to infection-control, hazardous waste and other policies and protocols.
• Performs other related job duties as requested.

Patient Experience:

• Conduct routine patient rounds to identify concerns, improve communication, and recover service issues before patient discharge.
• Work with the patient, family members, and medical staff as an advisor to facilitate the resolution of care issues.
• Provide follow-up services to patients to ensure optimal customer service.
• Document, analyze, and implement programs that address patient concerns and help increase customer satisfaction.

Required: 

• High School Diploma or equivalent
• Formal education or training in a medical careers program OR enrollment in nursing school OR two or more years’ experience in a Patient Care Associate/Nurse Assistant role
• BLS certification from American Heart Association (AHA), American Red Cross (ARC), or Canadian equivalent, is required before start date and valid at least 60 days beyond start date

Preferred:  

• Certified Nursing Assistant (CNA) certification
• One-year prior work experience in a patient care environment

• Previous process improvement and customer service experience in a healthcare environment