Desktop Support Specialist

Our client, a world leader in life sciences and diagnostics, is looking for a “Desktop Support Specialist. Job Duration: Long Term Contract (Possibility Of Extension) Company Benefits: Medical, Paid Sick leave, 401K Job Summary We are seeking an experienced Desktop Support Specialist to provide hands-on technical support, digital workplace consulting, and day-to-day IT operations. The ideal candidate will have strong desktop, mobile device, and end-user computing experience, along with excellent customer service and communication skills. This role will support field-based and specialized environments, including GxP, laboratory, and R&D spaces, while also contributing to customer-focused IT projects and digital workplace initiatives. Key Responsibilities Desktop Support & IT Operations Provide hands-on and remote technical support for PCs, laptops, peripherals, and mobile devices. Provide 2nd-level technical support for field-based and specialized environments, including GxP, Labs, and R&D. Troubleshoot hardware, software, network, and system-related issues. Take ownership of incidents and work proactively to restore user productivity. Manage day-to-day IT activities at the site independently while following company guidelines and procedures. Support Apple mobile devices and other mobile technologies. Equipment Delivery & Campus Support Deliver and transport computer equipment between buildings across the campus as needed. Operate a company vehicle for campus-related IT equipment deliveries. Maintain proper handling and organization of IT equipment. Required Qualifications Minimum 2 years of desktop support experience with PCs, laptops, and peripherals. Minimum 2 years of onsite and remote technical support experience. Minimum 2 years of mobile device support experience; Apple device experience preferred. High School Diploma required; Associate’s or Bachelor’s degree preferred. Valid driver’s license required. Working knowledge of ITIL v3 processes within an IT service delivery environment. Proficiency with Microsoft Office, including Word, Excel, and PowerPoint. Ability to lift and carry equipment weighing up to 50 pounds. Screening Requirements Drug screening is required. Motor Vehicle Record (MVR) check is required because the candidate may operate a company vehicle to transport computer equipment around campus. Education and background screening will be completed through Certiphi. If interested, please send us your updated resume at hr@dawarconsulting.com