IT Support Analyst

Our client, a world leader in semiconductors, is looking for an “IT Support Analyst” based out of Austin, TX. Job Duration: 6 Months Contract Company Benefits: Medical, Dental, Vision, Paid Sick Leave, 401K Summary: This position provides hands-on technical support for corporate end users, laptops, desktops, and applications. Responsibilities: Provide Level 2 desktop/end-user support and troubleshoot hardware/software issues. Support Windows 10/11 and macOS environments. Image, provision, deploy, and troubleshoot laptops and workstations. Support Active Directory, Microsoft 365, VPN, and user accounts. Work with endpoint management tools such as SCCM, Intune, and Jamf. Manage tickets using ServiceNow or another IT ticketing platform. Provide basic Zoom/Teams and conference-room issue triage. Escalate complex issues and document resolutions. Qualifications: 2+ years of recent hands-on IT/Desktop Support experience. Strong Windows 10/11 troubleshooting experience. Experience supporting Mac/macOS. Working knowledge of Active Directory and Microsoft 365. Experience with IT ticketing systems. Strong customer service and troubleshooting skills. Experience with SCCM, Intune, Jamf, ServiceNow, Zoom, Teams, CompTIA A+, ITIL, or basic PowerShell/Bash would be a plus. If interested, please share your updated resume at hr@dawarconsulting.com/lakshmi@dawarconsulting.com.