IT Specialist

Job Overview: We are seeking a skilled IT Administrator to manage and maintain our IT infrastructure, ensuring seamless operations, security, and support for business-critical systems. The ideal candidate will handle system administration, technical support, network management, user management, security, maintenance, and documentation. Knowledge of server management and IT security is a plus. You will play a key role in installing/configuring hardware/software/networks, troubleshooting issues, and explaining technical concepts to non-technical users. Key Responsibilities Install, configure, and maintain software, hardware, networks, operating systems, security tools, applications, laptops, desktops, mobile devices, printers (including Bluetooth printers), phones, and related IT infrastructure. Perform server administration tasks, such as user/group management, security permissions, group policies, and print services. Provide technical support, troubleshoot issues and outages, and resolve problems efficiently to minimize downtime. Ensure the security, efficiency, and reliability of IT infrastructure through proactive maintenance and best practices. Manage users, including onboarding/offboarding, access controls, and permissions. Maintain comprehensive documentation for systems, processes, and procedures. Handle business-critical IT tasks and communicate technical concepts clearly to inexperienced users. Requirements Requirements: 3-6 years of hands-on experience in system administration, technical support, network management, or similar roles. Proven ability to maintain IT infrastructure, including OS, hardware, software, and peripherals. Strong troubleshooting skills for hardware, software, and network issues. Experience with user management, security protocols, and basic server administration. Excellent communication skills to explain technical issues to non-technical staff. Ability to work independently and in a team environment. Preferred Qualifications (Good to Have) Knowledge of server management (e.g., Windows Server). Expertise in IT security practices, tools, and compliance.