IT User Support Specialist with French - Hybrid
CzechiamidOtherUser Support Specialist
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Quick Summary
Overview
IT User Support Specialist with French - HybridAbout UsInfosys is a global leader in next-generation digital services and consulting.
Technical Tools
OtherUser Support Specialist
Responsibilities
~1 min read- →Be a first point of contact for incidents and service requests logged by the end users
- →Receiving, logging and managing tickets received via phone (around 40 calls per day) and emails
- →1st line support – remote troubleshooting and resolution of IT problems related to end user devices, network, applications and computer peripherals
- →Prioritize requests and incidents based on impact and urgency by selecting severity level
- →Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- →To maintain a high degree of customer service for all support queries and adhere to all service management principles
- →Creating and updating support documentation and knowledge base articles to assist other support staff and end users
Requirements
~1 min read- Excellent written and verbal communication skills in French and English
- Strong active listening skills and ability to work independently
- A big advantage will be prior IT support experience related to passord reset, software installation and general user management
- Basic understanding of computers, network, software, mobile devices and cloud based technologies
- Ownership, responsibility and critical thinking
What We Offer
~1 min read✓Hybrid work model;
✓Long-term and stable cooperation;
✓Performance bonus;
✓Financial appraisal for referring your friends and acquaintances;
✓Monetary compensation for the night shifts and compensation days for working during the Czech state holidays;
✓Meal allowance;
✓Multisport card;
✓Benefit card;
✓Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
✓25 days of paid leave;
✓Modern offices (Vlnena Street) with a game room, a silent zone and kitchenettes in the center of Brno, 2nd largest city in the Czech Republic;
✓Expat Assistance Services for new joiners;
✓Relocation Package;
✓Teambuilding activities.
Location & Eligibility
Where is the job
Czechia
On-site within the country
Who can apply
CZ
About this job
- Who can apply
- Czechia
- Posted
- 46 days ago
Listing Details
- Posted
- September 2, 2026
- First seen
- September 27, 2026
- Last seen
- October 18, 2026
Posting Health
- Days active
- 20
- Repost count
- 0
- Trust Level
- 19%
- Scored at
- October 18, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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