Customer Service Representative (Southington, CT)

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences.

As a Customer Service (Self Determination) Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders.

• →Make and receive phone calls to support external and internal stakeholders
• →Enter information into databases, such as a call log, for effective record keeping
• →Prepare and send documents via DocuSign or email
• →Ensure the proper naming and saving of documents in the document management system
• →Assist customers in returning documents
• →Manage DocuSign accounts and support issues from the operations staff and customers
• →Ensure all compliance standards are met for audit purposes
• →Timesheet reviewing and time tracking
• →Accurately and efficiently complete payroll checklists for assigned agencies
• →Work with your team leader to identify strategies for reducing errors
• →Collaborate with your team to resolve rejected timesheet issues

• High School Diploma or GED required
• Associate degree preferred

• Work is performed in a typical office (call center) setting. 

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.