Quality Assurance Manager - NC

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2026/2027—a distinction reserved for top employers committed to outstanding employee experiences.

The Quality Assurance Manager is responsible for leading and overseeing the organization’s comprehensive quality assurance, compliance, and continuous quality improvement activities. Reporting to the Director of Quality Assurance, this role provides direct supervision to Quality Assurance Associates and is responsible for ensuring organizational adherence to regulatory, contractual, and accreditation standards, including CARF requirements. 

• →Bachelor’s degree in business administration or related field preferred.

• 3-5 years of experience relevant to the work performed.
• Direct experience preparing for CARF Accreditation (Commission on Accreditation of Rehabilitation Facilities) preferred.
• Experience working with large and complex data sets, including the ability to independently identify trends, risks, and areas requiring further review.
• Knowledge of principles and processes for quality improvement, compliance, and technical reading/writing.
• Strong analytical and critical thinking skills with the ability to make informed recommendations based on data and quality indicators.
• Experience developing and administering satisfaction surveys, stakeholder feedback initiatives, or customer experience programs preferred.
• Operation of computerized software programs, databases, and basic office equipment. Comfortable learning and utilizing new technologies, including AI-based tools and automation platforms, to improve processes and outcomes.
• Strong knowledge of Microsoft Excel, including data analysis, formulas, pivot tables, reporting, and trend analysis.
• High level of confidentiality.
• Demonstrate the ability to balance work pressure with time management skills.
• Experience in supervision, business management and leadership.
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing.
• Excellent written and oral communication skills.
• Effective decision-making skills.
• Excellent organizational skills with the ability to manage multiple priorities, deadlines, and quality initiatives simultaneously.
• Experience in working, initiating and maintaining highly effective team.

• Work is performed in a typical office setting.

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.