Coordinator, Complaint Handling

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

• →Ensures assigned complaint file activities are documented accurately, consistently, and efficiently, with strong attention to detail and good documentation practices.
• →Receives, reviews, and documents product complaint information in accordance with applicable company policies and procedures.
• →Follows up with customers, consumers, physicians, nurses, sales representatives, and other stakeholders to obtain additional complaint information when needed.
• →Coordinates activities to determine complaint sample availability, request sample returns, and support shipping-related activities for complaint sample retrieval.
• →Supports timely completion and maintenance of complaint records to help ensure files are complete, accurate, and inspection-ready.
• →Uses complaint tracking software, such as TrackWise or equivalent systems, to document and maintain complaint file activities.
• →Supports department priorities, team collaboration, and continuous improvement activities related to complaint handling processes.
• →Assist colleagues with complaint-related activities, support sample retrieval needs, contribute to improvement projects, and strengthen overall team performance.

• High School Diploma or GED and 2 years relevant work experience OR
• Associates Degree and 1 year relevant work experience

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

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