Experience Product Manager

• Be the “voice of the Journey” for all outside stakeholders to ensure that their digital needs are heard and that the squads are getting the support needed.
• Collaborates with squad, Experience Business Lead, and Value Management team to develop Journey-level digital Objectives & Key Results (OKRs), measurement and reporting.
• Collaborate with the Experience Business Lead and the Experience Design team to produce Service Design deliverables (e.g., Service Blueprints) that define Experiences that are integrated, cross-touchpoint, cross-Customer Type, and Cross-Experience.
• Perform Journey-level experience and technical discovery with support from business partners, experience design, research, and technical teams (may include co-creation workshops and/or prototyping).
• Works with Experience Business Lead to adjust digital scope and roadmap – empowered to make final prioritization decisions within a given Journey.
  Define Epics, User Stories, acceptance criteria – and ensure they are understood by squad.
• Groom and prioritize backlog to ensure work is in line with Experience strategy and OKRs.
• Understand and help coordinate inter-squad and external dependencies, as applicable.
• Define and track digital KPIs based on Experience OKRs.
• Prioritize for the squad a backlog of work that includes and is balanced across new development, non-functional requirements and other technical work by leveraging data, research, industry trends, and OKRs/KPIs.
• Review work completed by the squad, provide feedback, and accept work, as applicable.
• Leads feature demos for stakeholders; provides product expertise, peer training, and consultation where necessary.
• Actively participate in all squad ceremonies.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work designated schedule.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to work on a computer and phone simultaneously.
• Ability and means to travel 10-25% between Abbott’s locations (e.g., Madison, Redwood City).

• Bachelor’s degree in Life Sciences, Engineering, Marketing, Business, Finance, or related field of study; or High School Degree/General Education Diploma and 2 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree.
• 4+ years of experience working in a consulting, project based, or commercial/customer experience role.
• Demonstrated ability applying techniques and methods of modern product management, product discovery, and product delivery.
• Demonstrated ability to support the development of product vision, strategic roadmaps, and go-to-market strategy for services and products as part of a broader end-to-end user experience.
• Demonstrated ability to learn multiple functional areas of a business.
  Understanding principles of Agile/Scrum/Kanban.
• Proficient in Microsoft Office.
• Ability to translate complex user, business, operational, and technical requirements into clear epics, features, and stories.
• Ability to leverage relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning.
• Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.
• Strong problem-solving, organizational, and analytical skills with the ability to evolve product strategy based on research, data, and industry trends.
• Excellent verbal and written communication skills.
  Demonstrated ability to perform the essential duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

• Proven ability to engage with engineers, designers, researchers, SMEs, and company leaders in a constructive and collaborative relationship where you can both learn and influence.
• Experience with brainstorming solutions to hard problems with many constraints, using sound judgement to assess problems, opportunities, and risks, to lay out a well-structured business case.
• Experience in healthcare, wellness, or digital health.
• Experience with service design and operations.
• Strong business analysis skills; including, but not limited to, process and user flow definition and business KPIs.

In specific locations, the pay range may vary from the range posted.