1mo ago

Onboarding Consultant (Fluent in English)

Brazil·São Paulomid

OtherOnboarding Consultant

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Quick Summary

Key Responsibilities

Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.

Requirements Summary

Experience in Customer Onboarding, Customer Implementation, Customer Support, Technical Consulting, Business Analysis, or a related client-facing technical role. Familiarity with standard concepts,

Technical Tools

OtherOnboarding Consultant

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Responsibilities

~1 min read

→Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.
→Collaborate with CSMs and Sales to understand customer goals and design onboarding plans tailored to their needs.
→Provide hands-on support during platform setup, configuration, and initial training.
→Act as the primary point of contact for customers during onboarding, addressing inquiries and resolving issues promptly.
→Provide recommendations on how best to integrate our products and platform into a customer’s technical environment based on their security protocols
→Provide best practices on how to manage and maintain the platform so customers can move quickly and efficiently into the adoption phase
→Ensure proper handoff between Sales and Customer Success teams providing a seamless onboarding experience for customers
→Coordinate with Product, Engineering and Customer Support on product questions and feedback that arise as part of the onboarding process
→Document all onboarding steps and milestones, all system configuration updates and the final customer solution deployed into production

Requirements

~1 min read

Experience in Customer Onboarding, Customer Implementation, Customer Support, Technical Consulting, Business Analysis, or a related client-facing technical role.
Familiarity with standard concepts, practices, and procedures within the IT Security field and AI/SaaS technology space.
Ability to quickly grasp new technical concepts, understand the KnowBe4 platform, and cross-train as new products and innovations are introduced.
Experience with Salesforce or equivalent CRM platforms.
Proficiency in Google Workspace (Gmail, Google Docs) and Microsoft Office (Excel, Word)
Superior customer service skills with the ability to build strong rapport via phone, email, and video conferencing
Strong verbal and written communication skills (fluent in English)

What We Offer

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We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

No recruitment agencies, please.