2mo ago

Senior IT M365 Engineer - Hybrid

OtherEngineer

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Overview

This is a hybrid position based at our corporate office located in Brentwood, TN, with on-site work required Monday through Wednesday.

Technical Tools

OtherEngineer

This is a hybrid position based at our corporate office located in Brentwood, TN, with on-site work required Monday through Wednesday.

~1 min read

→Supports collaboration tools end to end, such as Exchange 2016, Exchange Online, Azure AD, AzureAD Connect sync, Active Directory, Teams, SharePoint Online, Microsoft Office Applications, and others.
→Performs migrations to Surgery Partners' e-mail platform from any source system.
→Logs all requests within Surgery Partners' ticketing system.
→Follows up with other support staff involved in the resolution to ensure incidents are resolved, requests fulfilled, and customer communication is complete.
→Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
→Analyzes and resolves incidents and requests regarding use of application software or hardware.
→Documents resolutions and updates appropriate self-help, FAQ, and knowledge bases.
→Works with leadership to improve processes, procedures, and other functions.
→Handles escalations relating to customer services or minor technical issues.
→Provides after-hours and on-call support as needed.

~1 min read

Resourcefulness: Adapts quickly to changing circumstances; cleverly navigates obstacles and constraints.
Manages Uncertainty: Comfortable when things are in flux; readily shifts approach or behavior to fit changing circumstances.

Action Oriented: Propensity to act or decide and move forward with a logical approach; can decide and act without having the total picture.
Delivering Results: Strives for high levels of achievement; maintains a clear and steady focus on meeting goals despite obstacles; is resilient when encountering setbacks.

Identifying with Customers: Understanding who the external and internal customers are and what they value.

Essence: Extracts the core meaning out of complex situations; can separate the important from the noise when problem solving; hunts for the root cause of successes and failures.
Manages Conflict: Can hammer out tough agreements and settle disputes equitably. Stays positive, constructive, and respectful, even in disagreements or conflicts.

Helps Others Succeed: Steps aside and lets others shine; serves as a mentor and coach; helps others apply their strengths and shore up on their weaknesses.

People Smart: Reads people well; can articulate the qualities, perspectives, strengths, and weaknesses of others.
Influence: Even without direct authority finds common ground and win/win solutions, gaining alignment on the path forward.

Inspires Others: Creates common purpose and shared mindset; raises others' confidence to tackle challenges; promotes a high level of energy and excitement.
Visioning: Can anticipate future consequences and trends; articulately paints credible pictures of possibilities and likelihoods.