Area Service Engineer

Lead and manage the after-sales service operation to achieve business KPIs, customer satisfaction, service quality, productivity, and financial targets. Responsible for leading Service Supervisors and Back Office teams while ensuring effective execution of all service job orders through field technicians. Drive operational excellence, continuous improvement, and customer loyalty in alignment with global service standards and organizational objectives.

• →Flexibility of work hours with hybrid work arrangement.
• →Discounts on Electrolux products and services.
• →Medical & Hospitalization coverage.

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

• Manage end-to-end service operations and oversee execution of all service job orders.
• Ensure effective deployment and utilization of technicians through the Service Supervisors.
• Monitor service productivity, first-time-fix rate, response time, turnaround time, and service quality.
• Ensure compliance with company policies, service procedures, and safety standards.
• Drive operational efficiency through process improvement initiatives and digital tools utilization.

• Lead, coach, and develop Service Supervisors and Back Office teams to achieve operational and business objectives.
• Build a high-performance culture focused on accountability, customer satisfaction, and continuous improvement.
• Monitor team performance through regular reviews, coaching, and development plans.
• Ensure proper workforce planning, resource allocation, and succession planning.

• B.Sc. Engineering (electrical, mechanical, mechatronics).
• Experience: more than 3 years in customer service, preferably in service operations.

• https://career.electroluxgroup.com/global/en