Customer Service Representative (USRN/PHRN) - Hybrid in MOA Pasay

We are seeking Customer Service Representatives for a growing USRN Healthcare account based in MOA Pasay, supporting patients, members, and healthcare providers.

• →Handle inbound and outbound calls, emails, or chats related to healthcare services 
• →Assist patients and members with benefit verification, claims status, billing inquiries, and coverage details 
• →Provide accurate information regarding healthcare plans, policies, and procedures 
• →Coordinate with healthcare providers, insurance companies, and internal departments 
• →Document interactions and maintain updated patient/member records in the system 
• →Address and resolve customer concerns in a timely and professional manner 
• →Escalate complex or clinical-related concerns to appropriate teams when necessary 

• Must have at least 1 year in Clinical Disability Claims experience, preferably with Short Term/Long Term Disability

• Preferably with hospital bedside experience, handling intensive care
• Amenable to work on graveyard shift and shifting schedule
• Willing to work fully onsite in MOA Pasay with the possibility of shifting to a hybrid work schedule