Quality Assurance Analyst (Quezon City) | Onsite
Quality Assurance AnalystLaboratory & Life Sciences
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Quick Summary
Key Responsibilities
Interaction Auditing: Randomly monitor and score live calls, chats, and emails against internal and client-specific metrics.
Requirements Summary
At least 1 year of experience as Healthcare Quality Assurance Can start ASAP; Target start date on July 13,
Technical Tools
Quality Assurance AnalystLaboratory & Life Sciences
Requirements
~1 min read- At least 1 year of experience as Healthcare Quality Assurance
- Can start ASAP; Target start date on July 13, 2026
- Willing to work onsite in Vertis North
Responsibilities
~1 min read- →Interaction Auditing: Randomly monitor and score live calls, chats, and emails against internal and client-specific metrics.
- →Coaching & Feedback: Deliver timely and constructive feedback to frontline agents to correct errors and improve handling techniques.
- →Compliance Verification: Ensure agents strictly adhere to account policies, data privacy regulations, and compliance standards.
- →Trend Analysis: Identify root causes of recurring performance issues or customer complaints and propose process improvements.
- →Calibration Sessions: Participate in regular calibration meetings with Operations, Training, and clients to ensure scoring consistency across the QA team.
Location & Eligibility
Where is the job
Quezon City, Philippines
On-site at the office
About this job
- Posted
- 135 days ago
Listing Details
- Posted
- July 2, 2026
- First seen
- September 28, 2026
- Last seen
- November 14, 2026
Posting Health
- Days active
- 46
- Repost count
- 0
- Trust Level
- 21%
- Scored at
- November 14, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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