Retail Associate / Customer Service Representative - QC

We are looking for CSRs to join a fast growing retail account in Cyberpark, Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

• →Respond promptly and professionally to customer inquiries via phone, email, and chat
• →Resolve customer issues and complaints with a focus on first-call resolution
• →Maintain accurate and comprehensive records of customer interactions
• →Collaborate with team members to improve customer service processes
• →Provide product and service information to assist customers with their needs
• →Proactively identify opportunities to enhance the customer experience
• →Meet or exceed individual and team performance targets

• Completed at least Senior High School, 2nd year in college, 2-year vocational/associate degree with or without experience OR
• HS Graduate (Old Curriculum) with at least 1 year of BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Quezon City
• Amenable to work on shifting schedule
• Can start ASAP

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