5mo ago

WFM Software Administrator I (MOA Pasay) | Onsite

Philippines·PasayFull-timemid

OtherAdministrator

1 views0 saves0 applied

Technical Tools

OtherAdministrator

~1 min read

→Customize and manage the workforce management software to align perfectly with our organization's goals
→Dive into data analysis and craft insightful reports that drive effective workforce planning and informed decision-making
→Create and implement advanced workforce forecasting models to ensure optimal staffing levels at all times
→Empower call centre agents and supervisors through comprehensive training and ongoing support for the workforce management software
→Proactively monitor and enhance the workforce management system’s performance to maximize efficiency and effectiveness

~1 min read

At least 12 months of experience in a workforce management software administrator or similar role
Must be amenable to start ASAP
Tech-savvy and enthusiastic about rapidly learning and mastering new software and systems
Exceptional analytical and problem-solving abilities, capable of interpreting data to drive smart decisions
Outstanding communication and training expertise to empower call centre agents and supervisors
Well-versed in call centre operations with hands-on experience thriving in dynamic, customer-focused settings