24d ago
USD 140,000–190,000 per year

Sr. Field & Community Manager

United StatesUnited States·San FranciscoFull-timesenior
MarketingSocial Media Manager
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Quick Summary

Overview

About Finix Finix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies,

Technical Tools
MarketingSocial Media Manager
Finix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online. Finix was founded in 2015 and is headquartered in San Francisco.
 
To date Finix has raised over $200M, including a $75M Series C led by Acrew Capital and Lightspeed Venture Partners and backed by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Visa, and others

About the Role

~2 min read

We're looking for a Senior Field & Community Manager to build engagement, brand loyalty, and trust among our customers, partners, and advocates online and in person. You'll manage our presence across social media and our community channels, and bring that community to life through executive dinners, meetups, conferences, and field marketing activations that deepen relationships with our most important customers.

This role sits at the intersection of always-on community engagement and high-touch, in-person relationship building. You'll need to be comfortable with both a content calendar and a guest list.

You'll report to the Head of Marketing and work closely with Sales and leadership on executive dinners and VIP customer events, with Creative & Design on event and campaign assets, and with Organic on turning customer stories into case studies and testimonials.
  • Create, curate, and manage content that's relevant, engaging, and aligned with our brand voice across social and community channels
  • Plan and execute in-person and virtual events (executive dinners, meetups, conferences, and field marketing activations) owning logistics end-to-end: venue, guest lists, vendors, budget, and on-site execution
  • Curate guest lists and manage invitations for executive dinners and VIP customer events, working closely with Sales and leadership
  • Represent Finix at events to build relationships and visibility
  • Respond to comments, direct messages, and community queries in a timely, professional way, and foster a positive, inclusive community
  • Identify and cultivate relationships with key customers, power users, and advocates who can fuel referrals, testimonials, and word-of-mouth growth
  • Develop and enforce community guidelines, and monitor conversations to manage PR-sensitive situations
  • Measure event ROI and attendee feedback, and track community engagement metrics to identify opportunities for improvement
  • Gather customer feedback and community insights and report trends to Product and Marketing
  • 5+ years in community management, field marketing, or event marketing, ideally in B2B
  • Proven experience planning and executing in-person events end-to-end, from intimate executive dinners to larger activations
  • Exceptional written and verbal communication skills, with high emotional intelligence
  • Proficiency with social media management platforms, analytics dashboards, and basic design or video tools
  • Comfort managing budgets, vendors, and multiple concurrent events without dropping details
  • Experience in fintech, payments, or at a hyper-growth B2B SaaS company
  • An existing network within the payments or fintech industry
  • Experience building a customer advocacy or referral program from scratch
  • Comfort presenting to and coordinating with senior executives and sales leadership

    • Location & Eligibility

    Where is the job
    San Francisco, United States
    On-site at the office
    Who can apply
    US

    About this job

    Pay per year
    $140,000–$190,000 a year
    113% above the $77,500 median for Social Media Manager jobs on Jobera (252 salaries).
    Who can apply
    United States
    Posted
    24 days ago
    Employer
    has 25 open jobs on Jobera in 2 countries.

    Listing Details

    Posted
    September 28, 2026
    First seen
    September 28, 2026
    Last seen
    October 22, 2026

    Posting Health

    Days active
    23
    Repost count
    0
    Trust Level
    42%
    Scored at
    October 22, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position

    Finix Payments specializes in enabling businesses to create seamless payment experiences, driving revenue growth while reducing operational complexities.

    Employees
    51-200
    Domain
    Jobs
    View 25 jobs
    View company profile

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    Sr. Field & Community ManagerUSD 140,000–190,000 per year
    Apply Now