Principal Product Manager

We’re an NYC-based team that believes culture, craft, and customer obsession go hand in hand. We show up for each other the same way we show up for the people we serve. We’re an office-first company that values in-person collaboration 4 days per week because we believe the best work happens when you can collaborate and brainstorm together in the same room. If that sounds like your kind of place, we think you’ll love it here.

Courier Health is at an inflection point. We exist to get patients faster, better access to life-saving therapies, and the product is how that promise reaches every program we run. What we build next decides how quickly a patient gets on therapy and whether they stay on it. This role owns that.

As Principal Product Manager, you’ll own strategy and outcomes for a major area of the Courier platform, from first customer conversation through launch and adoption. You’ll set direction where the answer isn’t obvious, make tradeoffs explicit, and raise the bar for how product gets built here.

Our customers are asking for more than we can build one request at a time. The product decisions made in the next year will shape what Courier is for the next five. If you want your judgment to show up in the shape of a company, this is the seat.

A product area with a clear point of view. You’ll define what your part of the platform is for, who it serves, and what it will never try to be. You’ll turn scattered customer requests into a coherent strategy, and turn that strategy into products that work across programs, not just the one that asked first.

A roadmap the company can plan around. You’ll translate company strategy, customer needs, technical foundations, and commercial priorities into a clear sequence of investments. You’ll separate reusable product needs from one-off requests, make the tradeoffs visible, and align Product, Engineering, Implementation, and Sales around the decisions.

Products customers adopt, not just accept. You’ll spend real time with brand teams, patient services leaders, hub operations, and the people using Courier every day. You’ll define what success looks like before you build, measure it after you ship, and keep iterating until the numbers move.

A product practice that gets sharper as we grow. You’ll set the standard for discovery, specs, and how we measure outcomes. You’ll mentor other PMs, partner closely with Engineering and Design, and leave the product function stronger than you found it.

• 8+ years in product management at a B2B software company, including ownership of a major product area or platform for enterprise customers.
• A track record of shipping products that moved measurable outcomes: adoption, retention, launch speed, or cost to serve.
• Strong technical judgment across data models, system design, and platform architecture. You don’t need to code, but engineers see you as a rigorous partner.
• You treat security, privacy, and data quality as design requirements from day one, especially when sensitive health data is involved.
• You go to the customer. You’re as comfortable in a working session with an operations team as you are presenting a strategy to executives.
• You make sharp product decisions, balancing customer needs, commercial value, technical foundations, and long-term platform leverage.
• You lead through influence. You’ve aligned teams that don’t report to you and made the PMs around you better.
• You communicate clearly across engineering, design, commercial teams, and executives, especially when the tradeoffs are hard.
• Comfortable with autonomy and ambiguity. You build context quickly and hold yourself accountable to measurable outcomes.

Bonus points if:

• You know patient support programs, specialty pharmacy, hub services, or field reimbursement workflows firsthand.
• You’ve worked with Salesforce, Veeva, or CRM ecosystems.
• You’ve shipped in regulated environments such as HIPAA, SOC 2, or GxP.
• You’ve built LLM-powered product features.
• You’ve helped define the product function at an early-stage company.