Travel Agent - Amadeus Specialist

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

• Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process).
• Manage, escalate and follow-up of GDS issues and cases.
• Dealing with negotiated rates and advanced refunds in GDS.
• Working directly with our land suppliers for a pre & post-bookings requested.
• Handle ARC PED procedures, including review, ownership of ticketing/reporting errors, and accurate close of the sales period.
• Support customers in destination with emergency issues using different contact channels
• Provide occasional administrative office support tasks, including assistance with office correspondence, cheque processing and day-to-day operational coordination when required.

• Fluent communication in English (additional language like French/Spanish are considered).
• Strong knowledge of Amadeus / GDS.
• Proven experience dealing with negotiate fares and commissions in GDS.
• ARC certified
• Ability to plan, multi-task and manage time effectively.
• Residency in Houston or its surroundings is a must.
  

• A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights
• Proven record in fast-growing environments
• Strong communication and customer-focused skills.
• Adaptability, problem-solving and fast-learning attitude