CX Trainer - Freelance (Thailand)

We are growing! we are currently looking to hire a Freelance CX Trainer in Thailand!

• →You will join a dynamic and fast paced environment and will be working closely with your team members to ensure that all project requirements, deadlines, and schedules are on track.
  
  Responsibilities include:
• →Understanding our clients’ learning needs to ensure you will deliver an impactful training to their teams
• →Liaising with the Project Manager and team to determine training needs, objectives and schedule training sessions
• →Supporting in designing effective training programs and contents
• →Delivering training sessions in class and/or online (Retail programs, workshops, Coaching…) and creating vivid and dynamic environment to impact mindset change and equipping the participants with relevant skills and knowledge
• →Inspiring participants through different methodologies (discussion, demonstration, game and story)
• →Able to coach (on floor or online)

• →Strong luxury retail background and insight (Skincare, Perfume & Makeup is preferred)
• →Minimum 5+ years’ experience in related to service excellence, CX and training field
• →Experienced in classroom trainings & workshops, and on-field coaching of the topics of customer experience mindset, emotional selling, service excellence, clienteling/CRM for retail frontline team
• →Experienced in conducting learning activities with different interactive methods
• →Excellent communication skills with proficient language skills in Thai & English.
• →Able to develop training material and activities is a plus