Technical Support Specialist

📍 Allen, Texas (Onsite)

💰 Pay Rate: Up to $25 to $27/hr (Based on experience & certifications)

Become a part of a top organization in the public safety and security technology sector, specializing in advanced Vehicle Intelligence and ALPR solutions. We are looking for a Technical Support Specialist II who possesses strong expertise in networking, Linux, Windows Server, and troubleshooting to deliver high-level technical support in a dynamic, fast-paced environment.

• Certifications such as CCNA, MCSE, CompTIA A+, and Linux certifications
• Experience working with VMware or Hyper-V virtualization platforms
• Knowledge of Azure Cloud and container technologies
• Familiarity with ITIL framework is a plus

• →Deliver remote technical assistance through phone, email, web, and direct customer engagement
• →Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi
• →Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)
• →Manage inbound and outbound technical support calls and oversee support ticket resolution
• →Collaborate closely with Product and Engineering teams to address and solve customer problems
• →Record technical issues and solutions, and update knowledge base documentation
• →Assist Regional Sales Managers by fulfilling technical support requests
• →Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms

• 2 to 3+ years of experience in Technical Support or Application Support roles
• Excellent troubleshooting and analytical abilities
• Proficiency with:
• Windows Server 2008/2012/2016
• Windows 7/8/10
• Linux Command Line Interface (CLI)
• Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocols
• PowerShell scripting
• HTTPS, SSL/TLS security protocols
• Strong verbal and written communication skills

• This is a 6-month contract position with potential for extension or transition to permanent hire
• Candidates must be willing to work onsite in Allen, TX
• Successful candidates are required to pass the CJIS background screening
• The interview process consists of two rounds: one onsite and one via Google Meet

Linux, Networking, Help Desk Support

On-call Support