Customer Service Coach

Dispatch Work Orders - Identify scope, SLAs, and client requirements while maintaining adherence to dispatch policies and procedures 

Subject Matter Expert – Knowledgeable on dispatch and emergency vendor sourcing processes  

Data Entry - Enter information into our database and ensure consistency and accuracy 

Billing - Adhering to internal billing procedures and issuing payments as needed 

Professionalism - Demonstrate professionalism and effectiveness when communicating with internal and external customers while ensuring confidentiality and accuracy of internal and external data 

Flexibility - Perform ad-hoc projects and other duties as assigned not limited to Residential Dispatch 

Leadership – Monitor team chats and in person inquiries while providing accurate information related to processes and procedures  

Coaching – This role will complete shadowing and process audits to gather feedback for both agents and process improvement