62mo ago

Royal Caribbean - Asst Housekeeping Manager

worldwide·ROYAL CARIBBEAN GROUPRemotemid

Housekeeping ManagerHospitality & Tourism

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Quick Summary

Overview

ACTIVE ONLINE INTERVIEW POSITION DESCRIPTION: Works in conjunction with the Housekeeping Director to coordinate, schedule, and supervise the day-to-day activities of the stateroom, public areas,

Technical Tools

Housekeeping ManagerHospitality & Tourism

Works in conjunction with the Housekeeping Director to coordinate, schedule, and supervise the day-to-day activities of the stateroom, public areas, open decks housekeeping function.

Responsible for overseeing his/her assigned areas Public areas day/night, Crew area and Pool area.

What We Offer

~2 min read

✓Free food & accommodation (as it's stripe position, you get a single cabin)

✓Perfect chance to travel the world

✓Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces

✓Enjoy activities for crew (gym, social activities, crew events, etc)

✓Earn recognition and career advancement opportunities

✓Directs, coaches, supports, supervises and evaluates (in conjunction with the Housekeeping Director) the performance of all direct reports.

✓Manages the assignment of duties, responsibilities and workstations to his/her staff

✓Develop, observes and evaluates staff and work procedures to ensure quality standards and service are met.

✓Presents overtime needs to Housekeeping Director for final approval.

✓Collaborates with the Housekeeping Director, to review the requirements of the day’s schedules, guest requirements, guest comments and other related details.

✓Perform daily meetings with staff to review changes and/or revisions to programming based on itinerary, weather conditions, demographics, etc.

✓Responds to guest concerns in a considerate, professional and positive manner by showing empathy and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction.

✓Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operations, in order to assist guests and crewmembers with inquiries.

✓Responsible to conduct ten stateroom inspections daily and one stateroom in each section during embarkation day to ensure that company standards are followed and maintained continuously.

✓Good level of English

✓One to two years housekeeping supervisory experience in an upscale hotel, resort or cruise line (shipboard experience preferred).

✓Minimum one to two years previous cleaning experience, preferably in an upscale hotel, resort or cruise line (shipboard experience preferred)

✓Knowledge of proper cleaning techniques, requirements and use of equipment.

✓Knowledge of proper chemical handling.