Senior Delivery Assurance Manager,

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more.

Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.

For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

As a Senior Delivery Assurance Manager, you will play a critical role in ensuring material continuity and delivery performance across our North America operations. You will lead delivery assurance activities, proactively address supply constraints, and partner with cross-functional teams to minimize production risks across U.S. and Mexico manufacturing plants.

In this role, you will also lead and develop a team supporting Residential and Light Commercial operations while leveraging data, KPIs, and analytics to drive operational performance and continuous improvement.

As a Senior Delivery Assurance Manager, you’ll be responsible for:

• →Ensuring material continuity and preventing shortages that could impact production across U.S. and Mexico plants.
• →Owning end-to-end delivery assurance, including expediting critical materials and driving the resolution of supply constraints.
• →Escalating and resolving payment issues, invoice holds, Goods Received discrepancies, pricing gaps, and GRI topics in partnership with Finance, Sourcing, and Quality teams across North America.
• →Supporting NPI (New Product Introduction) initiatives by ensuring proper material setup, supplier readiness, and VMI/inventory model implementation prior to plant release.
• →Driving On Time / In Full (OTIF) performance for operations and projects through strong execution and accountability.
• →Leading and developing a team with direct reports supporting Residential and Light Commercial operations.
• →Leveraging KPIs, metrics, and analytics to enable data-driven decision-making and continuous improvement using tools such as SAP, Excel, and Power BI.

We are looking for people who are results-driven, analytical, collaborative, and experienced in managing complex supply chain and delivery environments. If this is you, get in touch.

• Bachelor’s degree in Engineering, Supply Chain, Business, or a related field.
• 7–10 years of experience in Supply Chain, Materials, Operations, or delivery-focused roles.
• Proven experience managing material continuity, delivery performance, and supplier interactions in complex environments.
• Demonstrated people management experience with direct reports.
• Strong analytical skills with experience using KPIs and operational metrics to drive decision-making.
• Advanced English proficiency.
• Valid U.S. Visa.

• Experience supporting North America manufacturing operations.
• Background in NPI, VMI, or project transitions from sourcing to manufacturing.
• Advanced SAP knowledge with reporting and analytics exposure.

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