ServiceNow Business Consultant (With Dutch)

DXC formed his global DXC ServiceNow Strategic Business Group to deliver market-leading, cost-efficient, resilient technology services that transform enterprise service operation. As ServiceNow Global Elite Partner, DXC has been a leader in the ServiceNow ecosystem for more than 12 years and has over 20 years of Enterprise Service Management Experience.

With over 4,000 successful ServiceNow deployments, and 340+ managed ServiceNow instances globally, DXC enables clients to modernize and integrate their mainstream IT to deploy digital solutions at scale while setting the foundation to maximize value and build a successful digital future. DXC named as a Leader in ServiceNow Services by Everest Group 2022. For more information, visit https://dxcservicenowbusinessgroup.com

Job Specifics/Responsibilities

• You will be a part of a team of ServiceNow specialists delivering ServiceNow solutions to multiple customers.

• Leading workshops to demonstrate the platform and application function, define client current and desired state, and finally the proposed solution.

• Building client understanding of ServiceNow functionality and presenting to a high standard of quality, including customers demonstration, story definition, testing, and supporting the wider sales and delivery functions

• Mentoring and training more junior members of the team

• Producing documentation and training material for the implemented solutions; training the client

• Effective problem solver with ability to examine and re-engineer processes, procedures and practices

• ServiceNow Solution Consultants

• ServiceNow Project Managers

• ServiceNow Architects

• (Technical) Consultants

• Main stakeholders such as CTOs, customer architects, Product Owners

• Customer developers and IT technical staff

• ServiceNow support team and Technical Experts

• Bachelor/master degree in business, computer science or related field preferred or equivalent combination of education and experience

• Three or more years of relevant work experience within the ServiceNow platform (ITSM, ITOM, GRC, SecOps, HRSD and/or other areas in ServiceNow)

• Experience in consulting external customers

• Knowledge of ITSM and agile ways of working frameworks like DevOps, IT4IT, ITIL

• Strong experience in the full life cycle of Software Development, from business requirements analysis to solution design, testing and go-live

• An understanding of Service Management concepts, delivery assurance principals and procedures

• You will need to have strong communication skills both written and oral, ability to present solutions to customers including senior management and be highly focused on providing strong customer service.

• Able to work as part of a team or individually to project timelines, you will need to be pro-active, creative, and able to research solutions and make recommendations, willing to learn and take on new challenges.

• Strong personal commitment to quality service

• Must have experience dealing with technical end-users in a service-oriented role.

• Highly focused on customer satisfaction

• Ability to switch between multiple tasks/projects/contexts.

• Curious and self-learner

• Ability to assume leadership and work without direct supervision.

• Strong interpersonal communication skills and like working with customers in problem solving mode.

• Capacity to travel which will be necessary but is not integral to this position.

• Fluent in Dutch and English, another European language would be an asset.