Residential Host

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Are You Ready to Take Your Residential Host Journey to Paradise?

The iconic Four Seasons Resort Seychelles is seeking a passionate and detail-oriented Residential Host to champion personalised guest experiences and support our commitment to exceptional luxury service. This is your opportunity to join one of the world's most breathtaking destinations, where every interaction creates lasting memories and every guest is recognised as an individual.

At Four Seasons, we believe in knowing our guests, understanding what matters most to them, and creating meaningful experiences that celebrate their individuality. The  Residential Host plays a key role to the Guest Experience Manager in maintaining the general ledger and balance sheet reconciliations, ensuring data integrity, and supporting and supervising other areas within the Guest Experience Department under the Guest Experience Manager.

· The Villa Host team is part of the resort’s overall Guest Experience Team, primarily responsible for suites, residences, groups in multiple villas, special VIPs, etc.

· Reporting to the Guest Experience Manager.

· The Host will be an Ambassador for Four Seasons, embodying the Golden Rule, EVOLVE behaviours, and knowledge of other Four Seasons properties—particularly those similar or nearby—to assist with onward guest stays.

· The Host will also be an ambassador for Seychelles, with in-depth knowledge of the local culture, nature, and sustainable offerings.

· The team is the focal point of the guest experience from pre-arrival to post-departure, exceeding expectations and collecting preferences to provide personal service in a warm, relaxed, and refined way.

· The host will be responsible for communicating any service shortfalls or guest experience issues to Management, for reporting and recovery approach.

· The Host is the centre of operations, liaising with support departments and assisting as needed.

· All tasks will follow standards set by Four Seasons Resort Seychelles, Forbes and LQA.

· The Host will focus on generating incremental revenue, with performance monitored daily, weekly, and monthly.

· The Host must be knowledgeable of both Mahe and Desroches properties.

· Complete knowledge of:

o Resort features/services, hours of operation

o Room types, layouts, amenities, locations

o Room rates, packages, and promotions

o Daily operations: arrivals, departures, guest activities, events

o Local events, attractions, holidays

· Hosts should not leave the resort with guests unless approved by the Executive Office under special circumstances.

•    A passionate  Residential Host or hospitality professional ready for your next career opportunity.

•    Experienced in a luxury five-star hotel environment, with strong knowledge of Residential Host standards and Global Essentials.

•    Highly organised and detail-oriented, with a commitment to accuracy and excellence.

•    A strong communicator who collaborates effectively within a multicultural team.