Clinical Support Expert

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

Location: Berlin (can be remote) · Supports German markets

Dandy is hiring a Clinical Support Expert to join our rapidly growing, venture-backed company. As a critical member of the Customer Experience Team, you will ensure our dental professionals across Germany receive best-in-class technical expertise and customer service. You will serve as a high-level clinical authority, tackling the most complex cases and driving quality improvements across the organization.

As a Clinical Support Expert, you will leverage your deep technical knowledge to support doctors, coach team members, and ensure operational excellence.

• Fluent in German and English, written and verbal, with the ability to deliver clinical guidance and build rapport with doctors in either language.

• Based in Germany and legally authorized to work in Germany.

• Minimum 5+ years of experience in a high-volume lab setting, with experience in digital dental labs being a plus.

• Minimum 3+ years of experience in 3Shape CAD/CAM digital design in [Product Line].

• Strong current knowledge of [Product Line] dental systems and their digital components (i.e., scan bodies).

• Familiarity with the German dental market — state and federal regulatory context, German clinical terminology, and product naming conventions — is a strong plus.

• Prior experience in a customer-facing role within a lab or dental organization.

• Customer-focused mindset: driven to connect with doctors, troubleshoot issues, and deliver an exceptional experience.

• Skilled at building rapport with clinicians, providing empathetic support, and handling complex concerns with professionalism.

• Confident engaging with doctors in real time via chat, phone, or video calls, answering questions and building trust quickly.

• Proficient in computer applications, with excellent written and verbal communication skills, able to convert clinical and technical feedback into clear, actionable insights.

• Experienced in training & coaching, acting as a subject matter expert, and mentoring colleagues to elevate performance.

• Skilled at reviewing and assessing the quality of work to ensure accuracy and adherence to standards.

• Highly independent problem solver with a strong sense of accountability.

• Proven track record of meeting service level agreements (SLAs) while maintaining high-quality standards for every case.

• Strong organizational skills and attention to detail, with the ability to review multiple case outcomes and provide informed clinical guidance.

• Comfortable working hours that provide coverage across our operating hours.

• Enthusiastic about working in a fast-growing, fully digital lab and contributing to a high-performance culture.

• Additional European languages — Italian, Spanish, Dutch, or French — are a plus.

Req ID: J-1275

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

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