HR Advisor - Temporary

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.  

In this role, you will join a fast-paced Human Resources team serving employees, managers and HR colleagues for the Americas region.

As a HR Advisor, you'll be responsible for: 

• →Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals through phone.
• →Provide support to Human Resource Operations team and business units with admin transactions, data validation, auditing and corrections.
• →Support the subject matter expert (SME) for all policies and procedures.
• →Ensure data integrity through audits of the HR Information System.
• →Update and analyze work process design and flow for policies and procedures.
• →Provide policy interpretation recommendations.
• →Serve as an employee and customer advocate.
• →Conduct analysis and prepare ongoing HR reports to effectively administer policies and programs.
• →Responsible for achieving internally-set quality standards, identified goals and metrics and overall targets are met and/or exceeded.

We are looking for people who are proactive. If this is you, get in touch. 

As a minimum you must have: 

• University Degree.
• 1 year of experience in HR or customer service.
• Advanced English (Conversational).
• Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals.
• Experience in customer service in the United States.
• Experience in phone and customer service support.
• Resolve inquiries through ServiceNow case management system, via telephony system, and Workday, striving for first contact resolution.
• Human resources knowledge base to provide consistent customer service.
• Participate in continuous improvement projects to improve employee experience and enhance efficiency.
• Microsoft Office (Excel).

Customer service

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