~15d ago

Dealer Contact I

Other

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Quick Summary

Key Responsibilities

Serve as a primary point of contact for dealer and customer inquiries related to orders, returns, credits, and account support.

Requirements Summary

Customer-focused and committed to delivering exceptional service. Organized and able to manage multiple priorities in a fast-paced environment.

Technical Tools

Other

Job Title

Dealer Contact I

Job Category

Supply Chain Management

Job Description

What starts with YOU, moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented (Temporary) Dealer Contact I based at our Danville, IL facility.

Responsibilities

~1 min read

→Serve as a primary point of contact for dealer and customer inquiries related to orders, returns, credits, and account support.
→Investigate and resolve customer issues in a timely and professional manner.
→Process and monitor orders, claims, returns, and credit requests in accordance with established procedures.
→Provide updates on order status, shipments, and delivery information.
→Collaborate with teams across operations, logistics, inventory, quality, finance, and customer support to resolve issues and meet customer needs.
→Research and analyze information to identify solutions and ensure accurate transaction processing.
→Maintain records and documentation in accordance with company requirements.
→Support continuous improvement efforts by identifying opportunities to enhance processes and customer satisfaction.

→Bachelor's degree; or
→Associate degree with related experience; or
→High School Diploma/GED with relevant customer service, operations, or business experience.

Customer-focused and committed to delivering exceptional service.
Organized and able to manage multiple priorities in a fast-paced environment.
Effective communicator with strong relationship-building skills.
Detail-oriented with the ability to analyze information and solve problems.
Collaborative team player who works well across functions and departments.
Self-motivated and adaptable when faced with changing priorities and business needs.

Customer service and relationship management
Problem-solving and critical-thinking skills
Written and verbal communication skills
Organizational and time management skills
Data entry and recordkeeping accuracy
Proficiency with Microsoft Office applications

Experience supporting customers, dealers, suppliers, or business partners.
Experience processing orders, claims, returns, credits, or related transactions preferred.
Ability to work effectively with multiple stakeholders and departments.
Comfortable handling competing priorities while maintaining accuracy and professionalism.
Ability to investigate issues, analyze information, and make sound recommendations.

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.

What We Offer

~1 min read

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

Job Type

Contractor

Time Type

Full time

Work Hours

Travel Required

Primary Location

HY US Danville, IL

Address

1010 East Fairchild Street

Zip Code

61832