Senior Manager - Branch Operations - Freight Forwarding
OtherManager
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Quick Summary
Overview
Operational Management Lead and manage end-to-end Import and Export operations. Ensure timely shipment execution from booking to final delivery.
Technical Tools
OtherManager
- Lead and manage end-to-end Import and Export operations.
- Ensure timely shipment execution from booking to final delivery.
- Monitor shipment milestones and proactively resolve operational bottlenecks.
- Ensure adherence to agreed customer SOPs and service level agreements (SLAs).
- Drive operational efficiency through standardized processes and automation.
- Review daily operational dashboards and ensure smooth workflow across branches.
- Ensure superior customer experience through timely communication and issue resolution.
- Handle critical customer escalations and implement preventive action plans.
- Conduct regular operational reviews with key customers.
- Maintain high customer retention through consistent service quality.
- Lead, mentor, and develop regional operations teams.
- Define KRAs and KPIs for team members and monitor performance.
- Conduct coaching sessions, performance reviews, and succession planning.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Monitor operational profitability and control costs.
- Ensure timely job closures and accurate billing coordination.
- Optimize freight procurement and vendor utilization.
- Support business development by providing operational solutions during customer onboarding.
- Drive productivity improvements and cost-saving initiatives.
- Build and maintain strategic relationships with shipping lines, co-loaders, transporters, and other service providers.
- Negotiate operational terms and ensure vendor performance meets business expectations.
- Conduct regular vendor performance evaluations.
- Identify opportunities for process optimization and digital transformation.
- Implement best practices across locations.
- Drive Lean initiatives and continuous improvement projects.
- Monitor operational KPIs and develop corrective action plans where required.
- Work closely with Sales, Customer Service, Finance, Customs Clearance, Transport, Warehousing, and overseas offices.
- Support key account implementation and new business transitions.
- Ensure seamless coordination between branches and regional teams.
Location & Eligibility
Where is the job
Maharashtra, India
On-site at the office
Who can apply
IN
About this job
- Who can apply
- India
- Posted
- 15 days ago
Listing Details
- Posted
- October 1, 2026
- First seen
- October 1, 2026
- Last seen
- October 9, 2026
Posting Health
- Days active
- 14
- Repost count
- 0
- Trust Level
- 25%
- Scored at
- October 16, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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