Product Owner - Identity Governance Administration Platform

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

We are seeking a Product Owner to join our Identity Governance and Administration (IGA) Development Team!

You will define priorities, manage the product backlog, and guide the delivery of secure and effective identity lifecycle capabilities.

You will work closely with development, Security, IT, Compliance, Risk, and business teams to improve how identities and access are managed across the organization. This role also focuses on modernizing IGA processes, increasing automation, improving customer engagement, and creating clear, data-driven reporting.

• →Define and communicate the IGA product vision, goals, priorities, and roadmap.
• →Own, maintain, and prioritize the product backlog.
• →Write clear user stories, requirements, process flows, and acceptance criteria.
• →Represent the needs of users, customers, business stakeholders, Security, IT, Risk, and Compliance.
• →Support identity governance capabilities, including: Joiner, mover, and leaver processes; Access requests and approvals; Automated provisioning and deprovisioning; Role and entitlement management; Access reviews and certifications; and identity data quality and application integrations.
• →Balance business value, security risk, compliance requirements, customer experience, technical complexity, and delivery effort.
• →Work closely with developers, architects, analysts, testers, and delivery leads.
• →Participate in sprint planning, backlog refinement, sprint reviews, retrospectives, and release planning.
• →Provide timely clarification and make decisions throughout the delivery process.
• →Review and accept completed work against agreed requirements.
• →Drive modernization through automation, self-service, improved integrations, and simplified processes.
• →Identify and reduce manual effort, delays, errors, duplicate identities, and unnecessary access administration.
• →Establish feedback loops with customers, application owners, access approvers, Security, IT, and business stakeholders.
• →Coordinate customer interviews, discovery sessions, demonstrations, and feedback activities.
• →Use customer feedback, performance data, audit findings, incidents, and team insights to guide priorities.
• →Improve backlog management, refinement, prioritization, release processes, and team ways of working.
• →Track and report on delivery progress, backlog health, risks, dependencies, incidents, automation, and improvement initiatives.
• →Develop clear dashboards and reporting routines for leadership and stakeholders.
• →Ensure decisions, risks, actions, and changes are clearly communicated and tracked.
• →Partner with the Scrum Master, Engineering Manager, or delivery leadership to improve team performance and delivery effectiveness.

• 2-3 years of experience in a similar role.
• 1-year of product management experience.
• Engineering and development skills.
• Understanding of the product and drive the team.
• Experience working as a product owner, product manager, business analyst, or in a similar role within a software development environment.
• Experience managing and prioritizing a product backlog.
• Experience writing user stories, requirements, and acceptance criteria.
• Experience working with Agile, Scrum, Kanban, or similar delivery methods.
• Experience collaborating with cross-functional development teams.
• Experience engaging with customers, users, and business stakeholders.
• Knowledge of identity governance, identity lifecycle management, access management, or cybersecurity.
• Strong communication, facilitation, organization, and decision-making skills.
• Ability to use data and feedback to improve product and delivery outcomes.
• Experience creating product, delivery, or performance reporting.
• Ability to manage competing priorities and make clear trade-offs.
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country. 
• No Canadian work experience required however must be eligible to work in Canada.

• Experience with SailPoint, Saviynt, Microsoft Entra ID Governance, or similar IGA platforms.
• Experience with provisioning, deprovisioning, access certifications, roles, entitlements, or segregation of duties.
• Experience with identity integrations, APIs, automation, or cloud technologies.
• Experience driving process modernization or continuous improvement.
• Experience with tools such as Jira, Azure DevOps, Confluence, or similar platforms.
• Product Owner, Scrum, Agile, identity, or security certification.

• The development team has clear priorities, requirements, and expected outcomes.
• The backlog is healthy, prioritized, and aligned with customer, business, security, and compliance needs.
• IGA processes are more automated, efficient, secure, and user-friendly.
• Identity and access activities are completed accurately and on time.
• Stakeholders have clear visibility into progress, risks, priorities, and delivery performance.
• Customer feedback and data consistently inform product decisions.
• Continuous improvement leads to measurable gains in efficiency, quality, predictability, and customer satisfaction.

#LI-Hybrid

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.