CPaaS Registrations Junior Engineer

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

• Administration of Infobip senders database
• Processing customer sender registration requests and registering them directly with the MNOs/suppliers
• Providing traffic security (both externally and internally) and control through content restrictions and template registration
• Specializing in region specific or product-based registration processes
• Ordering numbers (VLN/SC) and enabling setup for 2way communication between our customers and end users
• Other 2-way activities (MO resources, keywords setup...)
• OTT traffic registration for WhatsApp, Viber, KakaoTalk, Zalo, Telegram, Line, Internet of Things, Rich Content SMS, Mobile Identity, Google Business Messages

• Troubleshooting in cases where existing sender setups are not working
• Troubleshooting sender and 2-way related issues
• Answering any inquiry regarding senders and helping stakeholders through the process of registration

• Serve as trusted technical resource by acting on technical service request with desired quality and customer satisfaction standard

• Update internal databases with information about technical services (sender registration, country/network regulations, setup of new connections, etc.)
• Document technical procedures and best practices and share with technical community
• Maintain work quality through consistent personal diligence in change management, actively following novelties and changes in procedures and work-processes (ensuring that no errors due to not following new procedures occur)
   

• Participate in Continuing Education sessions
• Be fully versed in technical processes and tool functionalities
• Collaborate and share knowledge with technical community on company level

• You have at least 2 years of experience in Customer Support or in the Customer Service Field
• Intermediate to advanced knowledge in MS Excel/spreadsheets
• Knowledge in A2P communications, SMS Messaging is preferred but not required
• Ability to operate effectively in a fast-paced environment with competing and shifting priorities
• Solid organizational skills including attention to detail and patience
• You are not afraid to dig deeper and use your analytic approach to solve technical problems
• You communicate effectively to clients, partners, colleagues, and engineering teams alike in English and local language

Read more about our hiring process.